Please read this carefully, as items marked non-returnable (such as custom orders) will not be eligible for return. The only exception is if the item arrived damaged; see below for our policies on damaged or defective items.
Open and inspect your products immediately. Contact us as soon as possible if there are any errors or issues, and be sure to keep all products and packaging. We will need photography of any issues or damages.
Orders cannot be canceled after 48 hours of purchase. Custom orders are not cancellable or returnable once your payment has been processed.
Return Policy:
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If you want to exchange or return an item indicated as Returnable, contact us within 48 hours.
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You will receive return instructions; you have 15 days to return it. The customer covers return shipping costs.
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Once we receive the item in perfect condition, we will refund you the item price - 25% restocking fee - initial shipping cost (only if the item was purchased with free shipping).
Full details of our return policy and process:
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Contact us at Plexidepot@gmail.com within 48 hours of receiving the item.
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After submitting your return request, we will review the information and email instructions for returning the item. When applicable, we will email you an RA number; this Return Authorization (RA) number is valid for 15 days.
- Please only return items with prior authorization: it will be refused if you do not follow this step.
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All items must be returned in their original, unused condition and enclosed in the original packaging (including any foam and wrapping) within 15 days for a refund. The customer covers the return shipping cost.
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Once an item has been returned, we will give you a refund of the item price minus a 25% restocking fee. If you return an item with free shipping, the refund will be for the item price minus the initial shipping cost and 25% restocking fee.
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You can expect a refund in the same form of payment originally used for purchase up to 21 days after we receive your returned item. If you have yet to receive your funds and it has been more than 21 days from the day your item was sent back/picked up for return, please email us at plexidepot@gmail.com.
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If an item is returned in a condition where it cannot be resold, we cannot proceed with the refund.
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If a store credit is requested, it will expire within 365 days of issue. Store credits are non-transferable and non-returnable.
Non-Returnable Items & Custom Orders:
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Non-returnable items and custom orders will be marked on each item page, which is not returnable or cancellable. If you are uncertain if what you are ordering is considered a custom order, don't hesitate to contact us to verify.
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Custom orders are not cancellable, refundable, or returnable. They are final sale.
- Please inspect all items thoroughly upon delivery for any damage that may have occurred in transit and contact us immediately with photos of the damage, including the packaging and the item.
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Claims against damaged items must be made within 3 business days. Unfortunately, damage claims made after the 3-business day window will not be accepted and cannot be returned.
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If, for any reason, your custom product does not arrive with the specifications that you selected when ordering, it will be replaced and reshipped at no additional charge to you. Contact us within 3 business days if this occurs so we can get the replacement in the works as soon as possible.
Damaged Shipment:
- While the manufacturers do their best to ensure excellent packaging, a delivery carrier could damage items in transit.
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Any damage must be reported within 48 hours of receipt of merchandise. Claims will not be honored after 48 hours.
- The damaged product may not be returned for a refund; you will get a replacement only. Please be sure to open and inspect your products immediately.
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Photo proof, emailed to PlexiDepot@gmail.com, will be required to verify the damage. Please send photos of the following:
- The damaged item
- The damaged item inside the original box with all of the original cushioning
- The packaging material used inside the box
- Shipping label with readable tracking number
- All sides of the box's exterior
- For freight delivery, please make sure that you inspect all packages before you sign for them. If there is any damage, you must refuse the shipment at the time of delivery, note the damage on the delivery receipt, take photos of the damage, and contact us immediately to inform us of said damage. We will then begin the process of sending a replacement for you.
- Failure to refuse delivery or adequately note the damage at the time of delivery will result in denial of your damage claim, and no replacement will be provided. If you sign for the shipment without reporting any damage, you are responsible for all damages and must make any claims with the shipper.
Defective Items:
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Any defect must be reported within 48 hours of receipt of merchandise. Claims will not be honored after 48 hours.
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Photo proof, emailed to PlexiDepot@gmail.com, will be required to verify the defect, and if deemed defective by Clear Home Design and the manufacturer, you will receive a replacement of the same item.
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A defective product will not be eligible for a refund; you will receive a replacement only. Please be sure to open and inspect your products immediately.
- Claims for defective products will not be honored if the items are used.
Wrong Products Received:
If you are shipped a different product than you ordered, please email us within 48 hours of receiving the product.
- We will provide an RA # where applicable and instructions on how and where to ship them back.
- We will pay for the freight/shipping back and ship the correct product free of shipping/freight charges.
